Operational Excellence

Operational excellence is difficult to define when definitions are linked to "being best in class" or "being on par with international norms and standards" because  the question is how to translate them in action? With benchmarking the situation becomes easier when this is done in line with the  right peers.  Benchmarking is comparing business processes and performance metrics from other companies.  This with the goal  to understand and evaluate  current position of the organisation in relation  with others and to identify areas and means  for performance improvement.  As a domain-centric solution provider, Experion has studied and experienced  how companies achieve their performance levels and which processes , structures and systems they use.

The scope of operational excellence can refer to the entire organisation,  but we focus on operational activities only. We map and analyse processes and use benchmarking to support our findings. Each company is unique and local circumstances have to be taken into consideration. This cannot be done by sitting behind a desk, but by being in the field alongside your staff members. Experion brings a strong and integrated approach from strategy to execution  as well as our deep industry and technology  knowledge to bear in all projects.

Making change happen isn't easy, while time is a crucial factor in adopting new realities. Change is not a rational  business plan alone, but is influenced by the effect and behaviour of people.  Sometimes there is an invisible layer that can stop successful implementation. For this invisible layer, Experion has developed a special program based on the flow of ideas from "Non-Violent Communication" (Marshall Rosenberg) and "Theory U"(Otto Scharmer). Experion combines the change in processes with the process of change!